How our Auto & General App is there for you when suddenly happens
experience
Emergency services provide crucial assistance to motorists facing breakdowns or mechanical problems while on the road. These services typically include towing, jump-starting a dead battery, changing a flat tire, delivering fuel, and unlocking doors. Additionally, as consumers switch to electric vehicles (EVs), they will require assistance with charging infrastructure, battery-related issues, and other EV-specific problems.
With the increasing number of vehicles on our roads, the demand for emergency assistance services is rising. Often, these services are included when purchasing a vehicle, insurance, or tracking service, sometimes automatically and other times at an additional cost. Many of these services are now app-based, with significant technological advancements. The integration of GPS and other telematics technologies allows emergency service providers to quickly locate and reach stranded vehicles.
In recent years, emergency services have extended to home premises incorporating medical emergency services, and addressing plumbing and electrical emergencies.
Providing emergency services to our clients is part of our commitment to excellence and is a key aspect of the Auto & General DifferenceTM. Auto & General policyholders can access all emergency services through our Auto & General App, available to the regular driver of the vehicle. The app can be downloaded for free by our policyholders from the iOS App Store, the Google Play Store, and the Huawei App Gallery.
How the Auto & General App Simplifies the Lives of Clients:
1. AutoSOS: This in-app impact detector senses severe impact car accidents and automatically sends emergency help to the accident location. It activates without driver input, crucial if the driver is unconscious. Linked to a cellphone, it works even in ridesharing situations, not just in the insured’s own vehicle.
2. Real-Time Roadside Assistance Updates: When requesting emergency roadside assistance for a breakdown, accident tow, fuel top-up, tire change, or battery recharge, clients can track the service provider on a map and view important information such as their photo, vehicle registration number, and contact number. Clients are also updated on how far the emergency assistance is from their location, providing peace of mind.
3. More Assistance: Clients can book callouts for plumbers, electricians, glaciers, or locksmiths. In addition, the App provides access to trauma counseling, emergency medical assistance at the client’s home, legal assistance, information on major entertainment events, and travel bookings.
4. 24/7 Access to Policy Information: Clients can view their insurance cover details, premiums, next deductions, and Cashback Plus anytime. They can also make minor amendments to personal details (name, surname, cell phone number, email address) and vehicle information (registration number and chassis number). The app is available 24/7/365. Never not there.
5. Convenient Self-Inspection: Clients no longer need to visit the nearest Glasfit location for vehicle inspections. They can complete a self-inspection via the app at their convenience, 24/7/365, without needing to make arrangements or spend time in traffic. The process is simple and straightforward.
6. Efficient Claims Submission: Clients can submit a claim at their convenience through the app. There's no need for long phone calls—just answer a few questions and submit the relevant photographs. Additionally, clients can speak to a claims consultant via the app after submitting a claim, eliminating the need for phone calls.
Our Auto & General App is truly never not there and above all easy and simple to use.
