Excess

 

Important time limits

Our answers to, your FAQs.

Our experienced advisors answer your most frequently asked questions.

 

What is excluded from Tyre & Rim Cover ?
  • Damage to tyres and rims on vehicles used for racing and/or speed reliability testing.
  • Damage to tyres and rims from a vehicle accident, hijacking or theft, covered by comprehensive vehicle insurance.
  • Damage to tyres and rims due to misuse, neglect or malicious damage.

 

Refer to Terms and Conditions for a full list of exclusions.

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How do I make changes?
  • To make changes to your policy you can call our Customer Care Centre on 0860 10 47 89 to speak to one of our helpful consultants that will assist you
  • Any change or cancellation will be effective from the time and date agreed to
  • If we need to make changes or cancel your policy, we will give you 31 days written notice

 

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How do I claim?

To claim on the Tyre & Rim Cover policy, contact our Customer Care Centre on 0860 10 47 89 from Monday to Friday, between 08:00 and 17:00 and one of our helpful consultants will guide you through the process.

 

To file a claim for tyre & rim damage, do the following:

Be sure to log the claim within 30 days of the incident.
Have your ID, driver’s licence and policy details ready. We may also ask you for evidence, so take photos of the pothole and your vehicle damage.
If your claim is valid, Dialdirect will submit your paperwork and manage the process.

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How do my payments work?
 

Your Tyre & Rim Cover policy is payable on a monthly basis through debit order. Your premium is deducted on the date stated on your schedule to provide cover for the following month. If, in the month following the activation of your policy (and onwards), we do not receive your premium on the deduction date, you will be allowed a 15-day period of grace in which to pay your premium. If we still do not receive your premium after these 15 days, you will not have cover for that month.

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To download your Tyre & Rim Cover terms and conditions, click here